How to Issue a Refund for Transactions Processed by Panorama Global Fund (PGF)

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• What is the Refund Policy for Transactions Processed by PGF?
• How to Issue a Refund for Transactions Processed by PGF

What is the Refund Policy for Transactions Processed by PGF? 

Per our terms and conditions, transactions processed via Panorama Global Fund are non-refundable.  However, as a convenience to our customers, we can often accommodate refund requests, as long as the transaction has not already been disbursed to your organization.  Please feel free to submit a refund request HERE and it will be reviewed by our Customer Care team.

If your supporter needs to be refunded and the funds have already been disbursed to your organization, the funds will need to be refunded to the supporter by your organization outside of Panorama. 

How to Issue a Refund for Transactions Processed by PGF

Please submit a refund request HERE.  Be sure to provide us with the email address of the individual who made the transaction, the transaction amount, and the transaction date. 

After receiving confirmation that a refund has been issued, please allow 3-5 business days for the funds to reflect back on the user's account.