Voiding a purchase

Step 1 Search the purchaser in the Relationships Tab

Search by any of the fields available and click the purchaser’s name

Step 2 Click on the ‘submit’ icon under Purchase Orders

Step 3 Select View Payments

Step 4 Select Details for the transaction

Step 5 Select Voided from drop down list and press "Yes, Change"

Tip: A refund is still required through your payment gateway provider.