Let's Learn:
Before your organization can receive donations through FrontStream Workplace Giving, your bank account and organization information must be verified. This article explains what the vetting process involves, how long it takes, and what to do if your request is rejected.
What Is Vetting?
FrontStream is required to verify that organizations receiving donations are legitimate nonprofits with valid U.S. bank accounts. This process protects donors and ensures funds are disbursed to the correct organizations. Vetting is required when:
You first enroll for EFT (direct deposit) payments
You update your bank account information
Your organization's name, EIN, or address has changed
How Long Does Vetting Take?
Standard vetting takes 1–3 business days from the time all required documents are received. You will receive an email notification when your request is approved or if additional information is needed.
If you submitted a request and haven't heard back in 3 business days, check your spam/junk folder for an email from FrontStream, then contact support with your organization name and EIN.
What Documents Are Required
To complete vetting for EFT (direct deposit) setup or bank account changes, you will need:
A voided check OR bank letter showing your organization's name, routing number, and account number. The check must be from the account you are enrolling — a personal check or a check from a different account will not be accepted.
Government-issued photo ID for the person submitting the request. Accepted forms: U.S. driver's license or passport. The name on the ID must match the authorized contact listed for the organization.
File formats accepted: .jpg, .png, .pdf, or .gif. The image must be clear and legible — blurry photos will delay processing.
Common Rejection Reasons
If your vetting request was rejected, the notification email will include a reason. Common causes include:
| Rejection reason | How to fix it |
|---|---|
| Account number on voided check doesn't match the account number you entered | Double-check the account number. Use the voided check for reference — do not type it from memory. |
| Organization name doesn't match IRS records | Enter your organization's name exactly as it appears on your IRS determination letter. Abbreviations or DBA names may not match. |
| ID not accepted (expired, wrong person, or wrong type) | Submit a current, unexpired driver's license or passport for the account's authorized contact. A passport is accepted if a driver's license is unavailable. |
| Image is blurry or unreadable | Retake the photo in good lighting, or scan the document. Make sure all numbers are clearly legible. |
| Bank account has been acquired or routing number has changed | If your bank was acquired by another institution, submit a new voided check with the updated routing and account numbers, plus a letter from your bank confirming the new account details. |
How to Resubmit After a Rejection
Step 1. Log in to your FrontStream Connect account.
Step 2. Go to the EFT tab.
Step 3. Click Update Bank Information and resubmit with the corrected documents.
Only one pending vetting request is allowed at a time. If you have a pending request, it must be resolved (approved or rejected) before you can submit a new one.
Checking Your Vetting Status
Log in to your FrontStream Connect account and go to the EFT tab. The status will show as:
Pending — your request has been submitted and is under review
Approved — your bank information is active and you will receive EFT payments
Rejected — your request was not approved; see the notification email for the reason
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