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What is Frontstream Workplace NPO Connect?
FrontStream Workplace NPO Connect is a free service that helps connect employee donors with the nonprofit organizations they choose to support through workplace giving and matching gift programs. We work with companies such as Costco, FedEx, Gusto and many other corporate partners to facilitate donations to eligible nonprofits.
If a nonprofit does not already have an NPO Connect account when a donation is made, we create an account on the organization's behalf to ensure donations can be received and distributed.
How to disable your organization account
If your organization has been dissolved, or is no longer operating, or does not accept unsolicited donations, you can request to have your NPO Connect account deactivated.
To submit a request:
Step 1. Visit the FrontStream Support Center here and select Submit a Request.
Step 2. Include documentation on your organization's official letterhead confirming that the organization has been dissolved, no longer operating or does not accept unsolicited donations.
Step 3. Once the request and supporting documentation have been reviewed, our team will:
Deactivate your organization's NPO Connect account.
Void any outstanding or uncleared checks, if applicable.
Notify active workplace donors that the organization is no longer able to receive contributions through NPO Connect.
What happens after deactivation
Once your organization account has been deactivated:
Access to the account and its data may be removed or restricted in accordance with our data retention policies.
Workplace giving donations will no longer be processed for the organization through NPO Connect.
Any future donor contributions will be redirected based on the applicable workplace giving program's policies.
If you need to retain any records or reports from your account, we recommend downloading them before submitting your deactivation request.
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