Consumer Enrollment Log

The consumer enrollment log is a report designed to provide merchants with logs of any attempts at uploading enrollment files via the enrollment file upload process. To access the report click the Reporting link in the left navigation panel and select Consumer Enrollment Log. 

Filter Criteria

There are only 3 fields available for the consumer enrollment log filter criteria. 

Date – This is the date the file upload attempt was made
File Name – This is used to locate logs pertaining to a specific file name that was uploaded
Status – This drop down allows the merchant to search specifically for successful uploads, failed uploads and partially successful uploads. 

Once the desired filter criteria has been chosen the merchant can click the submit button to view the results of the report. 

The results of the report will be displayed with the newest record first and the oldest record last. The final 3 columns will display the number of records successfully uploaded, number of records which failed to upload and the total number of records attempted. 

In the event the upload either fails to upload or only achieves a partial success the merchant may click on the file name to review the reason for each failed record. 

In the example above the report shows what part of the record failed (email address) the upload process and why (Email already exists). If there are multiple records which failed each record will be listed separately with the reason for failure.