How to Change Payment Type to a New Method

If a bidder/purchaser is paying you with a check, cash, or a new credit card, you can edit their payment type to prevent their default credit card from being charged.

For Items: Go to Close Out > Close Your Auction > Award Items

Step 1. Navigate to the item

Step 2. Click on the Payment and Email Details link

Step 3. From the Select Payment drop-down down choose the appropriate option.  Note: For easy selection, when switching credit cards, we recommend getting the last 4 digits of the card the bidder would like to use first

Step 4. Click the Award button

For Ticket Orders and Cash Donations: Go to Close Out > Close Your Auction > Ticket Orders or Close Out > Close Your Auction > Donations

Step 1. Navigate to the appropriate person

Step 2. Click on the Payment and Comments link

Step 3. From the Select Payment Method drop down choose the appropriate option.  Note: For easy selection, when switching credit cards we recommend getting the last 4 digits of the card the bidder would like to use first

Step 4. Click the Confirm button

For Failed credit card transactions, please see this Help article.