How to Change Payment Type to a New Method

If a bidder/purchaser is paying you with a check, cash, or a new credit card, you can edit their payment type to prevent their default credit card from being charged.

For Items: Go to Close Out > Close Your Auction > Award Items

1. Navigate to the item
2. Click on the Payment and Email Details link
3. From the Select Payment drop down choose the appropriate option.  Note: For easy selection, when switching credit cards we recommend getting the last 4 digits of the card the bidder would like to use first
4. Click the Award button

For Ticket Orders and Cash Donations: Go to Close Out > Close Your Auction > Ticket Orders or Close Out > Close Your Auction > Donations

1. Navigate to the appropriate person
2. Click on the Payment and Comments link
3. From the Select Payment Method drop down choose the appropriate option.  Note: For easy selection, when switching credit cards we recommend getting the last 4 digits of the card the bidder would like to use first
4. Click the Confirm button

For Failed credit card transactions, please see this Help article.