Auction Event Planning Resources
- How to Launch a Great Virtual Auction
- How to Launch a Great Live In-Person Auction
- Planning Your Virtual Auction & Guest Experience
- Planning Your Live Event Auction & Guest Experience
- How Do I Set Up a Raffle?
- How to Run a Successful Paddle Up or Fund A Need
Navigating Your New Dashboard
Auction Manager FAQ
- Convert your auction to an online event
- How Do I Access Auction Manager?
- What Help and Resources should I look at first?
- How do I set up a new auction?
- What are the Image Size and Format Requirements?
- Image Troubleshooting Tips
Auction Team Members
Your Auction Homepage
- How do I set my Online Auction Dates?
- How to Create and Activate a Homepage
- How to Show your Coming Soon Homepage before the Auction starts
- Adding Images and Video to a Homepage
- How to Add Global Sponsors to your Homepage using the Sponsorship Center
- Feature Items on a Homepage
Managing Auction Items
- Import Items - Formatting Guidelines & Template
- How to Import Items, Using Our Template (Steps & Video 2:57)
- How to create a CSV file and a Zip file
- How to Add/Create/Edit Items (Steps & Video 4:13)
- Creating Items - Types of Bidding
- How to Add/Remove Item Images
Auction Tickets
Managing Bidders, Donors and Sponsors
- How can I see the bid history of an item?
- How to Add a Donor/Sponsor
- What emails are automatically sent to bidders during my auction? What emails do I have the option of sending?
- How to Import Donors (Steps & Video 1:37)
- How to Enable the Become a Sponsor Feature
- How to Email Active Bidders (Registered Users) Only
Auction Emails & Promotion
Live Auction Event / Gala
- How to Add / Edit Live Event Information
- How to Transition an Online Auction to a Live Event
- FAQ for Guest Check In and Bidding at Live Events
- How to Use Guest Check In for Mobile Bidding
- What is Mobile Bidding?
- Tools Available in the Mobile Bidding Section
Closing out your Auction
- How to Select and Confirm your Auction’s Payment Processor
- How to enable the "Pay the Fee" feature
- How to Close Out Your Auction & Process Payments
- Where to Add Tax and Shipping Fees
- How to Issue a Refund
- How to Handle Failed Credit Cards