Navigating Your New Dashboard
Auction Manager FAQ
- Convert your auction to an online event
- How Do I Access Auction Manager?
- What Help and Resources should I look at first?
- How do I set up a new auction?
- Checklist: Before Your Auction Starts
- How do I remove a reserve from an item?
Auction Team Members
Your Auction Homepage
- How do I set my Online Auction Bidding Dates?
- How to Create and Activate a Homepage (Steps & Video 2:14)
- How to Show your Coming Soon Homepage before the Auction starts
- Adding Images and Video to a Homepage
- How to Add Global Sponsors to your Homepage using the Sponsorship Center
- Feature Items on a Homepage
Managing Auction Items
- Import Items - Formatting Guidelines & Template
- How to Import Items, Using Our Template (Steps & Video 2:57)
- How to Import Items, Using Your Own Template (Steps & Video 2:17)
- How to create a CSV file and a Zip file
- How to Add/Create/Edit Items (Steps & Video 4:13)
- Creating Items - Types of Bidding
Auction Tickets
- Not having an Auction and only want to sell Tickets?
- How to create and sell Tickets and Table/Group Tickets
- How to set up Meal Choices
- How to Create a Ticket Discount Code (Steps & Video 1:04)
- How to Sell Tickets Before the Auction Opens
- How to Confirm, View, and Manage Ticket Orders (Steps and Video)
Managing Bidders, Donors and Sponsors
- Import Donors - Formatting Guidelines & Template
- What is the Difference between a Donor and a Sponsor?
- How can I see the bid history of an item?
- How to Add a Donor/Sponsor (Steps and Video 2:18)
- What emails are automatically sent to bidders during my auction? What emails do I have the option of sending?
- How to Import Donors (Steps & Video 1:37)
Auction Emails & Promotion
- Auction Manager Promotion - Beyond Emails
- How to Create/Edit an Email Message (Steps & Video 1:35)
- Feature Items in an Email
- How to Send or Schedule an Email (Steps & Video 1:33)
- How to Send a Test Email
- How to Import or Export an Email List (Steps & Video 1:24)
Live Auction Event / Gala
- Add / Edit Live Event Information
- How to Transition an Online Auction to a Live Event
- How will online bidders know that some or all items are continuing on to a live event?
- FAQ for Guest Check In and Bidding at Live Events
- How to Use Guest Check In for Mobile Bidding
- What is Mobile Bidding?
Closing out your Auction
- How to select a Payment Processor
- How to Issue a Refund
- How to Handle Failed Credit Cards
- Close Out Steps - For Online & Mobile Bidding Auctions
- Close Out Steps - For Online to Bid Sheet Auctions
- Close Out Steps - Bid Sheet & Gaveled/Live Event item auctions