How to Submit a Panorama FGF Refund Request

To Submit a Refund Request:

1. Login to your Panorama User account. 
2. Choose the project type your organization is submitting the refund for. 

Select the Panorama project type(Peer-2-Peer event, Campaign event or a Donation Page)>click donations tab>click the donor profile you choose to refund:

Clicking on a donor profile will open up the Donation Summary for the donation that was made. 

A “Request Refund" option has been added to the bottom of the Donation Details page in Donation Form projects.

Selecting "Request Refund" will prompt the user to enter a Refund Reason. 

The request then goes to the Distribution team for review. 

The learn more about refunds will direct your organization to our help center article that outlines our refund policy and procedures for transactions made via FGF.

You can also submit a refund request HERE if you run into any issues submitting your refund request. Be sure to provide us with the email address of the individual who made the transaction, the transaction amount, and the transaction date. 

After receiving confirmation that a refund has been issued, please allow 7-10 business days for the funds to reflect back on the user's account.