Administrator Passwords - Resetting, Unlocking and Changing your Password

Let’s Learn

• How to Reset an Administrator Password
• Changing your Administrator Password
• Unlocking an Artez Administrator Account
• Updating an Administrators Permissions
• Deactivating Artez Administrator Access

How to Reset Administrator Password

 There are two different processes for Artez only accounts and Panorama accounts.

For Artez Only

Click Forgot Your Password? link to reset password.

You will be prompted to enter your Organization ID and Username. Then select Submit which an automatic email will be sent with instructions on how to reset your password.

For Panorama Accounts

Select the Sign- with your Panorama Login button.

It will bring you to the Panorama login page where you can click Forgot your password? link to reset password.

You will be prompted to enter your Email (Username). Then select Continue.

Which an automatic email will be sent with a secure link to reset your password.

Tip: Passwords must be at least 7 characters in length and include at least one of each of the following:
- uppercase letter
- lowercase letter
- number
- special character @ # $ % ^ & + = * ! – _ ( ) ?

Changing your Administrator Password

Select the Artez Administrator desired and in the Password, section hit Resend Password. An automatic email will be sent with the ability to change their password.

If they have full/Panorama access they can click 'Forgot my password' on the Panorama log in page. This will follow the same process as resetting your Panorama password.

Unlocking an Artez Administrator Account

After 6 unsuccessful attempts to log in, an administrator is locked out of the account for 30 minutes. To reset the lockout immediately for the administrator, click the box beside Undo Lockout and save.

For Panorama users, this will need to be done through the Panorama> Account> Users area. View more details on making updates to Panorama users.

Updating an Administrators Permissions

 Access rights determine which menu items, tabs, and events your administrator will be able to access. After selecting the Artez administrator from the Administrator page for whom you are updating permissions, click on Administrator Access Rights on the left menu.

Learn more about the access rights available and how to grant them.

For Panorama users, this will need to be done through the Panorama> Account> Users area. View more details on making updates to Panorama users.

Deactivating Artez Administrator Access 

You cannot delete administrators once you set them up, you can only deactivate their access.

Please note: that the deactivation of an account does not keep an administrator from logging in. To move the administrator to the Archived list of administrators, uncheck the box next to Active Account shown below. To keep a user from having access to Artez after archival, you can change the Tabs & Menu Items as well as Events rights so they are both set to none, or you can reset the password of the user to something that the former registrant would not know to access the administrative portal.

For Panorama users, this will need to be done through the Panorama> Account> Users area. View more details on making updates to Panorama users.