How to Create and Sell Tickets and Table/Group Tickets

Let's Learn

• Updating Ticket Settings
• How to Create Individual Event Tickets
• How to Create Table or Sponsorship Tickets
• Additional Helpful Information
• Supporter Experience
  • Web Experience
  • Mobile Experience

To set up event Tickets for your auction, go to Event > Tickets > Sell Tickets.

Please Note: If the Sell Tickets section isn't enabled for your auction under the Event section, please contact support by clicking here to submit a request to have the Live Event Added. Please be sure to include:

• The name of your organization
• Auction name
• Live Event date and time

Updating Ticket Settings

First, set your Ticket page preferences under Event > Tickets > Sell Tickets > Ticket settings.

 Under the ticket settings option, you will have the following options:

• Order Form - Collect the information you need from your ticket purchasers (e.g. Seating Preferences, Meal Choice, etc.) by changing the label on the free-form text box shown on the Order Tickets page.
• Thank You Page - Customize the message displayed on the thank you page after your bidders have ordered their tickets. This text also appears in the email sent out confirming the ticket purchase.
• Tickets Remaining & Sales End - Show the Remaining and/or Sales End columns to ticket purchasers on the Order Tickets page.

Important Information!

• If you have multiple ticket types, be very clear in your ticket Thank You Page verbiage.
• Be sure to select Save Settings after making your changes.

How to Create Individual Event Tickets

1. Click on Create Ticket.
2. On the next page enter in the Ticket Name, Cost, Description, and Total Quantity for Sale
3. Set the Guests per Ticket to 1
4. Chose whether you would like to collect Guest Info for all guests (by checking the box supporters who purchase a ticket will show up on your Guest Check-In list. This field is optional for ticket purchaser, guests will still need to register with BFG to participate in bidding)
5. Set what the Minimum and Maximum ticket number per order can be.
6. Set the Start and End Dates and Times that the tickets will be available on the homepage (unless sold out)
7. Click Save Ticket

How to Create Table or Sponsorship Tickets

To set up a table ticket package or a sponsorship package, complete the following steps when creating this ticket option:

1. Click on Create Ticket
2. Set the Ticket Name to “Table for 8” or “Premium Sponsor Table for 8”
3. Set the Price Per Ticket – this is the total price for this ticket package option (If the table costs $2000, enter that)
4. Enter the Ticket Description – Provide any details about this ticket package and what they get.  (For example, 8 seats at a table near the stage, logo in program, acknowledgment during the live program, etc.)
5. Enter the Total Quantity For Sale – Enter how many of these ticket packages are available (If there are 5 of these tables available, put 5)
6. Set the Guests per Ticket – This is where you put how many seats come with this ticket package.  So if there are 8 seats included in the sponsorship package, put 8.
7. Chose whether you would like to collect Guest Info for all guests (by checking the box supporters who purchase a ticket will show up on your Guest Check-In list. This field is optional for ticket purchaser, guests will still need to register with BFG to participate in bidding)
8. Set the Maximum and Minimum Tickets Per Order – can people buy more than 1 table at a time?  Set the number of tables/sponsorships they can order at once.
   
   

Additional Helpful Information

• In order to purchase tickets, a bidder will need to register and enter a credit card to place their order. 
• The order tickets button will not appear on the homepage until the start date set by the tickets. Once the start date of the tickets is reached, the order tickets button will appear.
• Once the ticket order is placed, all administrators opted into receiving emails will be notified and will be able to confirm tickets orders under Close Out> Close Your Auction> Ticket Orders and then charge ticket purchasers by going to Close Out> Close Your Auction> Process Payments.  For step-by-step instructions on how to close out your ticket purchases click here.
• You might also be interested in the following help articles:
  • How to Sell tickets before the Auction Opens
  • Add Meal Choices to tickets
  • How to create a ticket discount code
  • Understanding Guest Check-In and Live Event Bidding

Supporter Experience

It is best practice to familiarize yourself with the supporter's experience in case questions arise during your auction. We also have great resources available, so please be sure to share the Bidder FAQ  with your potential bidders and auction supporters. 

On your Event Dashboard located in the Auction Manager Home area, you will find your Auction URLs. There is a web URL and a mobile URL. Below we have outlined the ticket purchasing process for both:

Web Experience

Step 1: From the homepage, your supporters will select Order Tickets. 

Helpful Information! If a supporter has selected Order Tickets and they are not logged in or have not yet registered for a bidders account, they will need to either login or register for a bidders account in order to proceed.  

Step 2: They will then be presented with your ticket types. To proceed, they will need to select the number of tickets they would like to purchase, enter the guest information (optional), select the credit card they have on file or add a new card, leave a comment (optional), and select Order Tickets to proceed their purchase.  

Please note that if your auction is being processed by Frontstream Global Fund and you have Pay the Fee enabled, your supporters will have the option to cover the processing fee. 

Step 3: They will then be prompted to Confirm their ticket order to complete their purchase. If they need to make any changes to their ticket order they can select Edit. 

Step 4: They will then receive a confirmation screen. By selecting Done they will be directed back to the auction homepage. 

Mobile Experience

Step 1: From the mobile homepage, your supporters will select Order Tickets. 

Step 2: They will then be directed to the Live Event information page where they can view your live event details. From here they will select Order Tickets.  

Step 3: They will then be presented with your ticket types. To proceed, they will need to select a ticket type.  

Helpful Information! If a supporter has selected Order Tickets and they are not logged in or have not yet registered for a bidders account, they will need to either login or register for a bidders account in order to proceed.  

Step 4: Supporters will then select the number of tickets they would like to purchase, select the credit card they have on file or add a new card, leave a comment (optional), and select Buy Tickets to complete their purchase.  

Step 5: Next, they will be prompted to provide guest information (if applicable). 

Step 6: They will then be directed back to the mobile homepage where they can proceed to browse the auction items, make a donation (if applicable), or purchase more tickets. 

For more information on Mobile Bidding and the Mobile Bidding experience, click here.