How to close an item as Not Sold (or with No Winner)

If the item is listed under Close Out > Close Your Auction > Award Items:

1. Click on the "Payment & Email Details" or "Select Winner" link for that item.
2. Choose No Winner from the Type of Winner drop-down menu.

3. Click the blue Award button.

4. Click Close. 

• Please note: Once you award a Not Sold item, a Reassign button will appear. This button simply allows you to reopen the item if you need to re-award this item to a bidder.

If the item is listed under Close Out > Close Your Auction > Process Payments:

1. Use the search field to find the winner.
2. Next to the winner's name, click on the View Purchases link.
   • To reopen an individual item, click on the Reopen button next to the item.
   • To reopen the entire purchase, click on the Reopen All button next to the total at the bottom of the winner's purchase
3. The item(s) will be returned to Close Out > Close Your Auction > Award Items. Follow the instructions at the top of this page.