How to close an item as Not Sold (or with No Winner)

If the item is listed under Close Out > Close Your Auction > Award Items:

Step 1. Click on the "Payment & Email Details" or "Select Winner" link for that item.

Step 2. Choose No Winner from the Type of Winner drop-down menu.

Step 3. Click the blue Award button.

Step 4. Click Close. 

• Please note: Once you award a Not Sold item, a Reassign button will appear. This button simply allows you to reopen the item if you need to re-award this item to a bidder.

If the item is listed under Close Out > Close Your Auction > Process Payments:

Step 1. Use the search field to find the winner.

Step 2. Next to the winner's name, click on the View Purchases link.

• • To reopen an individual item, click on the Reopen button next to the item.
  • To reopen the entire purchase, click on the Reopen All button next to the total at the bottom of the winner's purchase

Step 3. The item(s) will be returned to Close Out > Close Your Auction > Award Items. Follow the instructions at the top of this page.