What Help and Resources should I look at first?

We would be happy to answer your questions!

So you just started with our website for the first time, or you are coming back after a bit and need a refresher? No problem. Everything you need is right below to get started. You do not have to follow every guide, only the things you actually want to do in your auction. 

So take a look around, read the steps or watch the videos, and let's get your auction running!

We have a video walkthrough of the system below which covers the basics of the tabs and functions: 

Here are also some suggested help articles to read:

 1.) Assemble your Team:

 Read our Tip Sheet for Suggested Volunteer Roles and learn Where to Find Volunteers or

even Put Out an Ad for an Intern

Give others access to the Auction Manager:  How to Invite Team Members

2.) Your Event/Auction:

How to create a new Auction - Steps

How to set your online bidding dates - Steps

How to create and activate a homepage - Steps and Video

How to choose a payment processor: Steps

How to create and sell tickets - Steps and Video

How to Confirm, View, & Manage Ticket Orders - Steps and Video

How to create a ticket discount code - Steps and Video

How to add Global Sponsors to your site - Steps and Video

3.) Your Items:

How to add/create an auction item -  Steps and Video

How to import your items, using our template -  Steps and Video

How to create item packages - Steps and Video

4.) Managing Donors and Sponsors:

How to add a donor or sponsor -  Steps and Video

How to import donors - Steps and Video

5.) Managing your Bidders: 

How to add an Offline Bidder - Steps and Video

How to Import Live Event bidders - Written Steps

How to Email Active Bidders (Registered Users) Only - Written Steps

6.) Making sure your auction is ready to begin:

 How To Test Your Auction Before It Starts

7.) Promoting your Auction:

How to Show your Coming Soon Homepage before the Auction starts - Steps

How to import an email list -  Steps and Video

How to create an email message - Steps and Video

How to send or schedule an email - Steps and Video

8.) Closing Out Your Auction:

What is a Quick sale? How to create a Quick Sale - Steps and Video

Close out Steps for Online & Mobile Bidding Auctions - Steps and Videos

Close out Steps for Online to Bid Sheet Auctions - Steps and Videos

Close out Steps for Bid Sheet & Gaveled/Live Event item auctions - Steps and Videos