1.) My items are not being displayed on my Homepage / No View All Items Button:
A.) In order for the homepage to have the view all items button display, you must have some items in published.
B.) You also must have the view all items button checked within the edit menu of the homepage. To do this, look under Event > Homepages > (your Homepage name) > Edit. Under Headline and Main text, beneath the main image, you will see a checkbox for Display 'View All Items' Link. Make sure this is checked. Remember to choose save your homepage at the bottom.
C.) You might have Turn off Auction Features on the Homepage checked under Event > Set Up > Auction Features. If this is enabled, uncheck this option and save your settings.
D.) If any specific items are not appearing in your auction and you think they should, make sure that the date is correct on the item. Each item can have its own custom start and end time under the edit section of the item. By default, items start and end times match the online bidding dates.
2.) My Homepage/Banner Images are too small/not showing properly:
Please make sure you do not have an image as both a hero image and a banner. You can only have one or the other. If you have a Banner image already, either delete the banner or delete the hero image.
The hero image is found under Event > Web Site > Homepages > Edit
The banner can be removed or changed under Event > Web Site > Banner
The banner dimensions are 980 pixels (width) by 100 pixels (height). When using an image this size, the banner will stretch from the content boxes on the left, containing the auction categories, smart categories, etc., to where it says "Help" on the right side. The banner will not stretch all the way across your entire browser window.
3.) When I go to view my Homepage, text and other important information is missing:
Please make sure your colors are correct. First, go to Event > website > colors.
Choose the first white theme to set it back to the default and save your settings. Then, view your homepage again. Any missing text should now be displayed.
4.) When I go to view my Homepage, it states Sorry, this page isn't available:
As the error states, This is because your homepage is not activated. Please see this help article on how to activate your homepage.
5.) Why are the boxes on the left side of my Homepage blank?
These boxes will only populate on an activated home page. If you're previewing a page, those boxes will be blank.
Click here to learn How to Create and Activate a Home Page
The boxes on the left side of the auction site contain auction categories, smart categories, and other auction features.
Not Activated (Preview) -
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