So you've gone through the Auction Manager and have set up & adjusted the auction to your liking? Make sure things will go smoothly on opening day by double-checking the following:
Note: All blue links are clickable to the appropriate help article.
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| Homepage is Created and Activated | Once created and activated, you might wish to show your homepage before the auction goes live via the online bidding dates. For that, See How to Show your Coming Soon Homepage before the Auction starts. It is important to note that activating the homepage does not start the auction. The online bidding dates determine when your auction starts. Once the homepage is activated, you can click the blue view your auction button beneath the reports tab to see how your auction looks as a bidder. |
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| Know Your Auction URL | Your Auction URL can be found anytime on the event dashboard after logging into Auction Manager. | |
| Check Your Online Auction Dates |
Your online auction dates determine when your auction and bidding start and end. Under Event > Set Up> Online Auctions Dates. Also, make sure that the timezone is correct. |
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| Check Your Item Types | We recommend checking your item types to make sure they are marked correctly. Example: online to mobile, online to bid sheet, live event only, etc. | |
| Make Sure Your Items are Published | Go to Items>Draft Items to ensure that you haven’t forgotten to publish any of your items. Items that are in draft will not show on the homepage. Use the View Your Auction button in the top right corner below the reports tab to see what your homepage will look like to others. Get an error message when clicking view your auction? This means your homepage is not activated or created. See step 1. Still not seeing your items on your homepage? See this help article. | |
| Confirm Your Payment Processor is Set Up Only applicable when using 3rd party processor. This does not apply to organizations using Frontstream Global Fund. | Check Close out > Get Ready > Confirm Payment Processor and if it shows it is connected you are set up. You might need to check the box that says: I acknowledge that my payment processor selection for this auction cannot be changed once I click the Confirm button. Then at the bottom of the page click Confirm Payment Processor Settings. Need help? Click here for more information. | |
| Set Up Your Winning Bidder Email | Your winning bidder email found under Close out > Get Ready > Winning Bidder Email communicates your custom message to your bidders once they are awarded an item. This is useful for informing them about shipping fees, pickup dates and times, etc. | |
| Familiarize Yourself with the Close Out Process | Close out is not an automatic process. You will need to sign in to Panorama to charge your bidders, donors, and ticket purchasers. Follow these simple steps to have a successful close out! | |
| If You are Hosting a Live Event | We suggest checking the dates for your live event there by going to Event > Live Event > Live Event Dates. Make sure everything appears correct. If the live event is not enabled, please contact our support team here, be sure to include the date, time, name of your Organization & Auction name with your request. Please also see Understanding Guest Check In and Bidding at Live Events. |
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| If You are Selling Tickets | You must have the live event enabled in order to sell tickets. Go to Event > Tickets > Sell tickets. Under the edit section of your tickets, at the bottom of the page, double-check the start and end date/times. Make sure the tickets date/time is correct. The order tickets button will not appear on the homepage unless the ticket start date/time has started. You also might be interested in the following help article: How to Sell Tickets Before the Auction Opens |
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