How to Manage Ticket Orders (New BFG UI)

Let's Learn

• What’s New? 

• How to View Ticket Orders

• Viewing Details in the Tickets Report

To learn how bidders purchase tickets on the new BFG UI, please visit this article: How to Purchase Tickets on the New BiddingForGood UI

What’s New?

On the new BFG interface, all ticket purchases are completed through the Embedded Payment Form (EPF).

The EPF is a secure, built-in payment interface that allows purchasers to complete transactions directly on the BFG site — no manual processing required.

Key Enhancements:

• Supports multiple payment methods: Credit/Debit Card, Apple Pay, and Google Pay

• Provides a faster, more intuitive, and mobile-friendly checkout experience

• Streamlines processing by automatically confirming ticket purchases once payment is submitted

Note: Since payment is completed at checkout, admins no longer need to manually award or process ticket orders.

How to View Ticket Orders

Step 1: Go to Close Out > Close Your Auction > Ticket Orders

Step 2: Change the Limit Results dropdown to All Orders, then click Search.

Note: Ticket orders completed through EPF will appear under Confirmed Orders and will not be shown under Unconfirmed Orders.

This page displays a summary of each ticket order, including:

• Ticket Type

• Purchaser Name

• Date and Time of Purchase

• Quantity Purchased

• Fees

• Total Transaction Amount

Viewing Details in the Tickets Report

For a detailed view of ticket purchases, navigate to Reports > Tickets.

The upper left section of the page shows the Event Ticket Summary, which includes:

• Tickets Ordered – Total number of tickets purchased

• Unconfirmed Ticket Order Revenue – Tickets created manually (offline purchases)

• Confirmed Ticket Order Revenue – Tickets completed through the EPF

• Total Ticket Order Revenue – Combined total of confirmed and unconfirmed purchases

The report table provides details for each ticket purchase. 

If you need to contact a purchaser for missing guest details, you can use the email address listed in this report.

Refund

If a refund is needed for the ticket purchase, please check this helpful article on How to Issue a Refund (Auction in New BFG UI)