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FrontStream Ticketing lets you sell tickets, tables and reserved seats for your event right from your BiddingForGood auction, then manage guests, seating and check-in in one place. This article gives you the lay of the land.
Where to find Ticketing
Everything lives in your auction under Event > Tickets:
Manage Tickets: your event's details, ticket types, checkout questions and seating chart.
Guest List: everyone attending, table assignments, check-in tools and the attendee report.
Orders: every ticket order, with totals for ticket sales, donations and fees covered.
Venues: saved venue names and addresses you can reuse across events.
Discounts: discount codes for your ticket sales.
Devices: scanner devices and access PINs.
Please Note: Your ticketing event is created from your auction, so its name and dates come from BiddingForGood. If you don't see a ticketing event under Manage Tickets, please submit a request with your organization name and auction name.
How a ticketing event comes together
Step 1. Check your event details under Event > Tickets > Manage Tickets.
Step 2. Add your ticket types: individual tickets, tables or reserved seats.
Step 3. Optional: add checkout questions (meal choice, dietary needs) and discount codes.
Step 4. Optional: design a seating chart if you're selling reserved seats or want to seat guests at tables.
Step 5. Click Publish. Your tickets are now on sale.
Step 6. Follow your sales under Orders, and manage attendees under Guest List.
Step 7. On event day, check guests in with the volunteer check-in station.
Your changes save automatically
There's no Save button on the event page. Changes save as you go, and the line under the page title tells you where things stand:
All changes saved: you're up to date. On a published event it reads All changes saved and live, so buyers see your edits right away.
Not saved: fix the highlighted fields: something needs your attention before it can save.
Couldn't save. Check your connection.: click Retry once you're back online.
Key terms
Ticket type: something you sell, like "General Admission" or "VIP Table of 10".
Table: a ticket type that includes more than one seat. The buyer manages the table and invites guests to the other seats.
Reserved seating: ticket types tied to tables on your seating chart.
General Admission tables: tables on your seating chart where General Admission guests can be seated, if you allow it on their ticket type.
Purchaser: the person who placed the order.
Guest or ticket holder: the person using a seat. Each guest gets their own ticket and QR code.
Bidder number: assigned by BiddingForGood when a guest is registered for your auction.
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