Adding a Ticket Purchase for a Guest Cash Check or Card

Let's Learn

• Adding a purchase

• Changing the price

• Emails

• Good to know

Use Add purchase to record tickets for someone who paid you directly, or to take a card payment on their behalf. Open it from Event > Tickets > Guest List.

Adding a purchase

Step 1. Click Add purchase.

Step 2. Purchaser: search for someone already at this event by name, email, phone or bidder number, or type their details.

Step 3. Tickets: choose quantities. Apply a discount code if needed.

Step 4. Payment: choose Card, Cash, Check or Other.

Step 5. For cash, check or other, add an optional note or check number and click Post purchase. 

For card, click Continue to card payment and complete the payment form.

You'll see Purchase posted with the order details. 

You can check the order details by clicking View Order. It will include the purchaser details, order summary, and the Ticket details.

Changing the price

Click Override price on a ticket line.

Enter the New price per ticket and a Reason, then click Apply override. The change is recorded with your name and shown on the order.

Please Note: Discount codes don't apply to a line whose price you've overridden.

Emails

The purchaser gets a confirmation email with their tickets. Tick Don't email the purchaser to skip it. They're still registered for your auction.

Good to know

• A $0 total is posted as a free order with no payment taken.

• You can add purchases before, during and up to 3 days after your event, for example door sales on the night or a check that arrives the next day. After that, the Add purchase page explains that the event has ended.

• Cash, check and other purchases show as such on the order, so your reports stay accurate.