Viewing Orders and the Attendee Report

Let's Learn

• Orders

• Refunds and cancellations

• Attendee report

Follow your sales and get a full picture of who's coming.

Orders

Event > Tickets > Orders lists every order.

The tiles at the top show Ticket Sales, Donations, Fees Covered, Orders, Tickets Purchased and Tickets Remaining.

• Search by name or email, or filter by event and status.

• The Discount column shows the code and amount used on each order. Use the Discount code filter to see every order that used a code, or choose Any discount or No discount. Deleted codes stay in the filter.

• Click the Purchaser, Total, Discount or Date heading to sort.

• Each order shows its payment method: Card, ACH (bank), Free, Cash, Check or Other. Purchases you added are tagged Posted by admin.

• Click View order to see the tickets, who holds each one, table, check-in status and totals.

• Use Resend confirmation to send the purchaser their confirmation email again.

Refunds and cancellations

To refund or cancel an order, please submit a request with the event name, guest name, guest email address, order number and what you need.

Attendee report

Open it from Guest List > Attendee report. It lists every guest with their bidder number, ticket type, table, check-in time and answers to your checkout questions.

• Filter by ticket type, search by name, and click any column header to sort.

• Click Export CSV for a spreadsheet, or PDF for a printable copy.