Creating Discount Codes for Ticket Sales

Let's Learn

• Creating a code

• Pausing or deleting a code

• How buyers use it

Discount codes give supporters a percentage or dollar amount off their tickets. Manage them under Event > Tickets > Discounts.

Creating a code

Step 1. Click New Discount Code.

Step 2. Enter an Internal label (for you) and the Discount code buyers will type, e.g. SUMMER20.

Step 3. Choose Percentage off or Fixed amount off, and enter the amount.

Step 4. Optional: set Valid from / Valid until dates and Max redemptions.

Step 5. Under Applies to, choose All events or a Specific event. If it applies to a specific event, select which event.

Step 6. Click Create code.

Please Note: The code, discount amount and what it applies to can't be changed after it's created. You can still change the label, dates, max redemptions and Active.

Pausing or deleting a code

To pause a code, switch off its Status toggle. It stops working at checkout immediately, and you can switch it back on any time.

To remove a code for good, click the trash icon and confirm Delete. Orders that already used the code aren't affected.

How buyers use it

On the ticket selection step, buyers click Have a discount code?, enter the code and click Apply. If they change their tickets so the code no longer applies, it's removed and they're told why.