Let's Learn
The volunteer check-in station lets your volunteers check guests in, seat walk-ins, and get bidders ready, from any phone, tablet or laptop.
Setting up the check-in station
Step 1. Go to Event > Tickets > Guest List and click Volunteer check-in.
Step 2. Click Generate check-in code.
Step 3. Click Copy link and code and share them with your volunteers.
Step 4. Volunteers open the link, enter the Event code (and an optional station name), and click Continue.
Tip: You can turn the code off, or Regenerate it, at any time.
Tip: Ask each volunteer to enter a station name, such as "Front door". It shows next to the check-ins on the check-in screen, so you can tell which station checked a guest in.
Please Note: There's nothing to install and no devices to register. The Devices page is for the scanning apps used at ticket-only events. You don't need it for your auction.
Checking guests in
Step 1. Scan the guest's ticket QR code, or search by name or bidder number.
Step 2. Click Check in. For a whole table, click Check in all here.
Made a mistake? Volunteers can Undo a check-in for 5 minutes. After that, an admin can use Undo check-in from the Guest List.
Registering walk-ins
Step 1. Click + Register a new guest.
Step 2. Enter their name, email and ticket type, and optionally a mobile number.
Step 3. Leave Will this guest be bidding or buying anything while there? ticked for bidders. Untick it for guests who won't bid; they won't be asked for a credit card.
Step 4. Click Register & check in. You'll see their bidder number.
Please Note: Online ticket sales close at your event's start time, but volunteers can keep registering walk-ins throughout the event (and up to 3 days after it ends).
Guests who aren't bidding
Every guest still gets a bidder number, so they can change their mind later. For guests who said they won't bid, the number shows (if they decide to bid), and they aren't prompted for a credit card.
Getting bidders ready
Use Get them ready to send a guest a text with a link to add a credit card and set up their bidding login, so they can bid and check out quickly.
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