Let's Learn
Answers to common questions about FrontStream Ticketing.
When do online ticket sales close?
At your event's start time, regardless of each ticket type's sales window. You can still register walk-ins at the check-in station and add purchases for guests during the event and for up to 3 days after it ends.
Can a supporter buy more than one table?
Yes, up to the ticket type's Max per order if you've set one.
A guest says they didn't get their ticket.
Ask them to check their spam folder for an email from tickets@frontstream.com. From the Guest List you can Resend invite, use Correct email… if the address was mistyped, or Resend confirmation from the order.
A guest has no bidder number.
Open their row menu in the Guest List and choose Register for event.
Can I change a seat after a guest has checked in?
Yes. In the Guest List, use Change table from the guest's row menu. Supporters can't remove a checked-in guest from their table in My Tickets, but you can remove them from the Guest List; you'll see a warning, and removing clears their check-in.
Do volunteers need to register their phones?
No. Check-in runs in the browser on any phone, tablet or laptop. The Devices page is only for the scanning apps used at ticket-only events.
How do refunds work?
Please submit a request with the order number.
My admin page shows a session message after I've been away.
If a page has been open and idle for a while, reload it to continue.
What currency is supported?
Ticket sales are in US dollars.
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