Let's Learn
Your event page is where everything starts. Go to Event > Tickets > Manage Tickets to open it.
Event details
The Event Details section holds the basics:
Event Title (required)
Timezone (required): used for sales start times and everything buyers see.
Start Date / Start Time and End Date / End Time (required). The end must be after the start.
Venue (optional): search your saved venues, or click + Add new venue. Leave it blank for an online event or if the location isn't set yet.
Please Note: For events linked to your BiddingForGood auction, the description and event image come from your auction page, so they aren't shown here.
Publishing your event
Step 1. Add at least one ticket type (see Creating Ticket Types).
Step 2. If you turned on Use a seating chart for this event, design and publish your seating chart first.
Step 3. Click Publish at the top or bottom of the page. You'll see Published. Tickets are on sale.
If something is missing, the page lists what to fix under This event isn't ready to publish:. Click any item to jump to it. Common ones:
Add at least one ticket type.
Set the event's start and end.
Finish the seating chart: design and publish your chart, or add tables to an empty chart.
Previewing your event
Once your event is saved, click Preview to see the ticket page as your supporters will.
Pausing sales
To stop sales before anyone has bought a ticket, click Move to draft and confirm. You'll see Tickets are no longer on sale.
Please Note: Once an event has sales, it can't go back to draft. To stop selling, edit each ticket type and turn off Active.
When ticket sales close
Online ticket sales close automatically at your event's start time, even if a ticket type's own sales window runs later. Supporters who visit after that see that online sales are closed and are invited to register at the door.
Please Note: This applies to online sales only. During your event, and for up to 3 days after it ends, you can still register walk-ins at the check-in station and add purchases for guests (cash, check or card) from the Guest List.
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