Setting-up a Seating Chart

Let's Learn

• Before you start

• Designing your chart

• Checking the category mapping

• Numbering tables after copying

• Making changes later

• If you see a chart message

A seating chart lets you sell reserved tables, seat General Admission guests at tables, and see your room at a glance. You design it once, then use it to seat guests from the Guest List.

Before you start

Step 1. Add your ticket types first. You need at least one of these: a ticket type with Category set to Reserved Seating (for example "Gold Table")

Or a General Admission ticket type with Guests can be seated at General Admission tables ticked.

Step 2. In the Ticket Types section of Manage Tickets, turn on Use a seating chart for this event. A Seating Chart section appears.

Designing your chart

Step 1. In the Seating Chart section, click Design chart. The Seating Chart Designer opens full screen.

Step 2. Draw your tables. Each reserved ticket type has its own category. Set each table's category to the ticket type it belongs to. Tables for General Admission guests go in the General Admission tables category (shown in soft lavender).

Step 3. Give every table a unique label (Table 1, Table 2 and so on).

Step 4. Click Publish in the designer, then close it with Back to event.

Tip: Use the Table & seat reference table under the chart. It tells you how many tables to draw for each ticket type, based on what you're selling. For General Admission tables it shows how many tickets are sold out of how many are available, so you can plan enough tables.

Tip: If the switch can't be turned on, the hint under it says what's missing.

Checking the category mapping

Under Category → Ticket type you'll see each chart category, its capacity, how many are sold and the ticket type it's linked to. If a category isn't linked, choose the ticket type and click Save mappings.

• The General Admission tables row is shown for reference and can't be changed.

• Only Reserved Seating ticket types can be linked to the other categories.

• If you switch ticket types between categories after guests are seated, you'll be asked to confirm first.

Numbering tables after copying

Copied tables keep the original tables' numbers, and a chart can't be published while two tables share a number. To renumber many tables at once:

Step 1. In the designer, select all the tables (drag a box around every table). Renumbering only works when every table is highlighted.

Step 2. In the right-hand panel, under Table labeling, click Clear.

Step 3. Choose the numbering style in Labels (for example 1, 2, 3, …), set Start at and the Direction.

Step 4. Click Publish.

Making changes later

• Click Edit chart to reopen the designer.

• If your event is already on sale, you'll be asked Publish your seating changes? Buyers see the new layout once you publish.

• Start a new chart unlinks the current chart so you can begin again. Any guest table assignments are cleared and need to be redone.

Please Note: Once reserved seats have been purchased, the chart can't be replaced. Please contact support if you need to change it.

If you see a chart message

• The seating chart is empty: open the designer, add your tables, then Publish.

• Some tables or seats on the chart don't have a ticket type: select them in the designer, set a category, then Publish.

• Two or more seats or tables have the same label: give each one a unique label, then Publish again.

After fixing the chart, click Retry.